TERMS & CONDITIONS
www.punjla.com its affiliates provides its services to you subject to the following conditions. If you visit or shop at www.punjla.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future www.punjla.com service or visit or purchase from any business affiliated with www.punjla.com, whether or not included in the www.punjla.com website, you will also be subjected to the guidelines and conditions applicable to such service or business.
When you visit www.punjla.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of www.punjla.com or its content suppliers. The compilation of all-content on this site is the exclusive property of www.punjla.com. All software used on this site is the property of www.punjla.com or its software suppliers.
Your use of www.punjla.com and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights, including www.punjla.com’s Software and all HTML and other code contained in this Site. Any violation of our trademarks will be liable for legal action.
www.punjla.com grants you a limited permission to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of www.punjla.com.
You may not use any proprietary information (including images, text, page layout, or form) of www.punjla.com and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing www.punjla.com ‘s name or trademarks without the express written consent of www.punjla.com. Any unauthorized use terminates the permission granted by www.punjla.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of www.punjla.com as long as the link does not portray www.punjla.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any www.punjla.com logo or other proprietary graphic or trademark as part of the link without express written permission.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. www.punjla.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Reviews, comments, communications, and other content
Visitors may post reviews, comments, and other content and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. www.punjla.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant www.punjla.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant www.punjla.com and its affiliates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify www.punjla.com or its affiliates for all claims resulting from content you supply. www.punjla.com has the right but not the obligation to monitor and edit or remove any activity or content. www.punjla.com takes no responsibility and assumes no liability for any content posted by you or any third party.
Risk of loss
All items purchased from www.punjla.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
The fit of our clothing and footwear depends on the cut, fabric and style of each garment and footwear. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide to select the size best suited to you.
www.punjla.com and its affiliates attempts to be as accurate as possible. However, www.punjla.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by www.punjla.com itself is not as described, your sole remedy is to return it in unused condition.
Except where noted otherwise, the Price List displayed for products on our website, whether in Foreign Currency or Indian Rupees represents the full price of the product and international shipping charges, unless specified otherwise in the Shipping Fees.
With respect to items sold on www.punjla.com, we charge your credit card before your order has entered the shipping process. For any reason if we are not able to ship you products as per your order, we will intimate you electronically and refund the value of the products not available. Any additional Shipping Fees, if applicable, will not be refunded.
Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following:
If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item.
If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Please note that this policy applies only to products sold and shipped by www.punjla.com.The prices displayed on this site are quoted in Foreign Currency and Indian Currency , which you can view in your preferred currency using the currency converter link. This currency converter is only indicative and a value added tool. The actual amount to be paid by you will be the equivalent amount in the currency of your credit card, as per the conversions done by your bank / credit card provider on the date of billing.
Product properties and wash care
All of Punjla products are handcrafted using the finest materials. The subtle variations in color, texture and finish are intrinsic to hand made products. Our products involve crafts-based traditions of hand spinning, dying, weaving, wood block printing and embroidery. We use both vegetable dyes and commercial dyes with the goal of minimizing our impact on the environment while striving for the best color properties. An irregular weave or print is not a defect – handloom by definition means uncertainty when it comes to uniformity.
Colors: We have done our best to display as accurately as possible the colors of the products shown on this website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
Reds and blues tend to run. All garments should be dry cleaned only.
Disclaimer of warranties and limitation of liability
This site is provided by www.punjla.com on an “as is” and “as available” basis. www.punjla.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.
To the full extent permissible by applicable law, www.punjla.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. www.punjla.com does not warrant that this site, its servers, or e-mail sent from www.punjla.com are free of viruses or other harmful components. www.punjla.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
You agree to defend, indemnify and hold “PUNJLA” and its affiliates harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.
By visiting www.punjla.com, you agree that the laws of India, under the jurisdiction of the Patiala Court, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and www.punjla.com or its affiliates.
Any dispute relating in any way to your visit to www.punjla.com or to products you purchase through www.punjla.com shall be submitted to confidential arbitration in Patiala, India, except that, to the extent you have in any manner violated or threatened to violate www.punjla.com’s intellectual property rights, www.punjla.com may seek injunctive or other appropriate relief in any court in India or internationally, and you consent to exclusive jurisdiction and venue in such courts.
Arbitration under this agreement shall be conducted under the rules then prevailing under the Indian Arbitration Act. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
Q. How do I make a purchase? How do I place an order?
It is very easy to place an order on www.punjla.com
- Browse our products by clicking on ‘MEN’, ‘WOMEN’,’ACCESSORIES’ and ‘HOME DÉCOR’ to find what you’d like to buy.
- Once you have found a product you want to buy, select your size and click on the ‘ADD TO CART’ button next to each product.
- Review the items in your shopping cart by clicking the ‘View Cart’ icon at the top left of the page. You can remove item in “View Cart” by clicking on ‘X’ before the product to delete items from your shopping bag as well.
- Click on ‘PROCEED TO CHECKOUT’ to complete your order.
Q. Do I need to sign up for placing an order?
No you can choose to checkout as a guest. However, signing up/ creating an account is easy. You can also sign up through your Facebook or G+ account. This enables www.punjla.com to serve you better.
Q. How can I check the status of my order?
We will email you the tracking number once your order is shipped. You can track the order on the concerned courier partner’s website. We use DTDC for international and India deliveries.
Q. Can I add items to an existing order?
Unfortunately, it is not possible to combine orders or add items to an existing order if you have clicked on ‘CHECKOUT’. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items.
Q. How will I know that you have received my order & when will the payment be deducted?
After you place your order, you will receive an e-mail confirmation from us. The payment is deducted from your card after you submit your card details and checkout. In the rare instance that any of the items you ordered is not available, we will contact you by email and will reimburse the value of the item
Q. What payment methods does www.punjla.com accept?
We accept both Net banking, credit and debit cards. The amount due on purchase is charged on the card once you confirm to make the payment.
Q. Is it safe to use my credit card online at www.punjla.com?
We are committed to protecting your personal information. We follow the best technical and management practices in the industry to protect the confidentiality, security and integrity of data stored on our system.
The gateway site encrypts your credit card number and other personal information using secure socket layer (SSL) technology for secure transmission of the information from your PC to our servers. In addition, only those employees and third parties who need access to your information in order to perform their duties are allowed such access.
Q. Does www.punjla.com charge sales tax?
No. All taxes are a part of the prices you see on the site. What you see is what you pay.
Q. How much duties and taxes will I have to pay?
In case it’s an order from the US, product prices displayed are inclusive of all taxes and duties. If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are not inclusive of all taxes and duties and you are liable for all duties, customs and local sales taxes levied by the country you are in.
PACKAGING & SHIPPING
Q. What Are Your Shipping Charges?
Shipping to customers in India and International is free.
Q. How does www.punjla.com ship products?
We ship our products through global shipping experts like DTDC.
Q. How Long Will It Take For Me To Receive My Product?
You will receive your product as per the ‘Estimated arrival time’ mentioned in the mail sent to you while making orders.
Q. Can My Billing Address And Shipping Address Be Different?
Yes, the billing and shipping address can be different. However, www.punjla.com does not deliver to P.O. Box or Drop Box addresses. Customers are requested to provide full addresses with the postal code / zip-code.
Q. Does www.punjla.com ship to multiple addresses?
Please contact us at email@example.com for assistance
Q. Can I change my shipping address after my order has been dispatched?
Unfortunately we are unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address so that we can deliver as per the specified delivery times. In case it’s an emergency please contact us at firstname.lastname@example.org for assistance.
Q. Is my package insured?
All items are insured against theft and accidental damage whilst in transit from our warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box. (Please keep the external packaging material for our courier partners to do inspection.)
Q. What packaging will my order be shipped in?
Your order will be delivered to you in our branded corrugated boxes.
Q. What is www.punjla.com’s return policy?
We are unable to accept returns on any products. Only in exceptional cases where the garment gets damaged in transit or a wrong order is delivered, a ‘return’ request along with photograph of damaged product(s) at email@example.com can be sent. The request will be reviewed at our end and communicated to you via email. Upon authorization of returns, we will gladly offer you an exchange or refund. Items that may have been damaged, defective or sent by error will be fully refunded. Please send the product(s) back to our below mentioned address through courier: Ankit Singla Design, 6458/1 lahori gate, Patiala, Punjab, 147001 India **
MY ACCOUNT & PASSWORD
Q. What if I forget my password?
Please click on ‘FORGOT YOUR PASSWORD’ on the ‘SIGN IN’ page. If you have any trouble, please contact us at firstname.lastname@example.org for assistance.
Q. How do I change my username or email address & settings?
You cannot change the email ID or username once it has been assigned to you but can change password, billing or shipping address in “My Account”. Alternatively you can send us an email on email@example.com
Q. Are The Colors of Products Shown On The Website Accurate?
Products on www.punjla.com are designer, mostly hand crafted and specially chosen for you. Due to the intricate and exclusive nature of the products available on our website, we ensure that we photograph all our products under standard lighting conditions so that the product image you see is closest to the product. However, there may be minor variations in the color of the fabric, dyes, prints, embroideries and Leather of the product image you see on your monitor and the actual product.
Q. What if an item is Sold Out and I want to buy it?
If an item appears as ‘SOLD OUT’ you can opt to WAITLIST/ WISHLIST item. You may also send us a request at firstname.lastname@example.org
Q. Do You Have Cash On Delivery Option?
We do have a Cash on Delivery option ONLY in India